Return Policy for Dodads Creative Company 

Thank you for choosing Dodads Creative Company for your handmade products. We appreciate your support of our small maker business. Please review our return policy carefully before making a purchase.

Order Cancellation:

Orders can be canceled within 24 hours of placing the order. Please contact our customer service team at info@dodads.ca or call (416) 436-2232 to request a cancellation.

Returns:

We do not accept returns on products. Due to the personalized nature of our items, each piece is unique to your order and cannot be resold as such. We encourage you to carefully review product descriptions and images before making a purchase.

Manufacturing Issues:

We take pride in the quality of our handmade products, and we strive to ensure that every item meets our high standards. In the rare event that you receive a product with manufacturing issues or defects, please contact our customer service team after reviewing your order.

Corrective Measures:

If a manufacturing issue is confirmed, we will make all efforts to correct the problem. This may include sending a replacement item, providing a store credit, or offering a refund, depending on the circumstances.

How to Contact Us:

For order cancellations or to report manufacturing issues, please contact our customer service team via email at info@dodads.ca or by phone at (416) 436-2232. Please include your order number and a detailed description of the issue in your communication.

Important Notes:

Products must be in their original condition and packaging to be eligible for any corrective measures.

Our team will guide you through the process of returning the item if necessary.

Refund Processing:

Refunds, when applicable, will be processed within 5 days of receiving the returned item or the date that the refund was approved.

We appreciate your understanding of our return policy, and we are committed to providing you with the best possible experience with our handmade products. If you have any questions or concerns, please do not hesitate to reach out to our customer service team.

Thank you for supporting Dodads Creative Company.

Sincerely,

Dodads Creative Company
www.dodads.ca
info@dodads.a
Phone: (416) 436-2232